Alison Shaffer


Willis and Alison Shaffer at their home in Kingsport – Christmas 2016

Alison Shaffer opened up a savings account at Horizon Credit Union after beginning her career with the City of Kingsport. Today, she is glad she made that decision ten years ago to join the Horizon Credit Union family.

Alison and her husband, Willis, stay very busy between work and family. She is the executive secretary for the Kingsport Fire Department and Willis is the owner/operator of the Pal’s Sudden Service in Greeneville. They have three children, Emily, Logan and Landon, and two grandchildren, Noah and Hadleigh. Sports activities, and especially Dobyns-Bennett football, keep them busy and on the go with their family.

When they recently decided to buy a new home in Kingsport for their family, they knew Horizon Credit Union was the best place to go for a home loan.

“The customer service at Horizon Credit Union has always been wonderful. Everyone there is so friendly and helpful. They know everyone by name as soon as you walk into the building. They have always made us feel like family and not just an account number. They exceeded my husband’s expectations on their customer service,” said Alison. “I referred a firefighter to refinance their house because of the excellent service we received from Horizon Credit Union.”

“They know everyone by name as soon as you walk into the building. They have always made us feel like family and not just an account number.”

“Vicky Fields and Dana Hutsell of the Mortgage Lending Center assisted us with our Mortgage and they were amazing to work with us. They went out of their way and above expectations to make the process quick and easy. When we went there to apply for a car loan, Tammy Gray, Consumer Loan Officer made the car loan simple and easy and we were in our new car within hours.”

Alison said they couldn’t be happier with the service they’ve received and find all the locations around Kingsport to be convenient for them.

“It’s rare today to find a place that provides excellent service all the time and takes care of everything so quickly. Getting our home loan was quick and they made the process enjoyable. We’re happy to be in our new home and thank Horizon Credit Union for being so easy and fun to work with on their Mortgage loan and Auto loan accounts”, said Allison.

Horizon Credit Union is ready to assist you with your dream home, so contact them today. Once you join Horizon Credit Union, they’ll greet you by name and welcome you as one of the family. Don’t delay and join today, so you’ll have your own Horizon Credit Union success story like the Shaffer family.