Horizon Credit Union addresses coronavirus (COVID-19)

Monday, March 30th, 2020

Horizon Credit Union is practicing safe distancing for our employees. During this Covid-19 Pandemic we feel very strongly that we must protect our employees so that we can continue to offer services to our Membership.

Effective Monday, March 30, 2020 all operations will be conducted at our Crown Point Headquarters, located at 1201 North Eastman Road, Kingsport, TN 37660.

The Mount Carmel Branch in addition to the Greenland Branch (located at the AGC Glass Plant) will be closed for business during this time for us to adequately staff Crown Point during our extended operational hours of 7:00 am – 7:00 pm Monday through Friday.
We thank you in advance for understanding. We would rather err on the side of caution with our employees in order to provide the best services to our Members.

Monday, March 23rd, 2020

Horizon Credit Union’s top priority is to promote the health and safety of our Members and Employees.  Beginning March 24th, the lobbies at our Crown Point (1201 N. Eastman Rd.) and Mt. Carmel Branches (130 W. Main St.) will close to regular lobby traffic.

The Greenland Branch (AGC Glass Plant) will close.

These Branch changes and closures are temporary and will be in effect during the COVID-19 Crisis. That said, Horizon Credit Union will still be operational and able to meet your financial needs.

Operating Hours:

Beginning March 24th, all Drive-Thru Windows will be open from 7:00 – 7:00 Monday through Friday.

Visit our Fee-Free ATM’s:

Hawkins Co:        600 AFG Rd. (Walk-up at the entrance of our branch to the AGC Glass Plant)

130 W. Main St. at our Mt. Carmel branch

Kingsport:           408 Clay St. at our former Clay St. branch

1201 N. Eastman Rd. at our Crown Point branch

Any Bank of Tennessee ATM, or ATM that is listed at https://www.myhorizoncu.org/connections/atms/.

Call us:

Main: 423-530-7778 or 423-229-9463

Mt. Carmel: 423-256-3550

Loans: 423-530-7804 or 423-224-2530 or 423-229-9363 or 423-256-3680

Mortgage Loans: 423-530-7803 or 423-530-7802

24-hour CALL UNIT: 1-800-598-8981

In Person:

HCU will accommodate in-branch service by appointment for the following services:

  • Safe-Deposit Box Access
  • Wire Transfers
  • Notary Services
  • Certain Loan Closings

Other:

Night Drop depositories are available at our Crown Point Branch (1201 N Eastman Rd) and the Mt. Carmel Branch (130 W Main Street)

 

 

Electronic Banking:

Sign in or Sign up for Online Banking at: www.myhorizoncu.org

Use our Mobile APP to make check deposits. More information is listed on our Website: https://www.myhorizoncu.org/connections/mobile-money/

We are always available by email. Here is a partial list:

Beverly Boling – bboling@myhcu.org

Mark Drinnon – mdrinnon@myhcu.org

Diana Baker – dbaker@myhcu.org

Carrie Bowman – cbowman@myhcu.org

More information is listed on our Website: www.myhorizoncu.org

 

We apologize for any inconvenience these changes may create and appreciate your loyalty and understanding during this time.

 

Sincerely,

Beverly Boling, CEO

Horizon Credit Union

Cell Phone Number: 423-967-4272

 


Friday, March 13th, 2020

Horizon Credit Union would like to address the coronavirus (COVID-19) outbreak, as well as flu, cough and cold season.  We would like to take this opportunity to tell you that the safety, health and experience of our Members and Employees is our Number One priority.  If you desire to take the CDC’s advice (https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html) and limit personal contact, here are some ways Horizon Credit Union makes it easy for you to do business with us.

 

Horizon Credit Union Offers:

 

Home Banking via our Virtual Branch:  https://www.myhorizoncu.org/connections/virtual-branch/

 

Mobile APP:  https://www.myhorizoncu.org/connections/mobile-money/

 

ATM’s are Surcharge free: https://www.myhorizoncu.org/connections/atms/

 

Drive –Thru Windows: The Crown Point Branch and the Mount Carmel Branch have convenient Drive-Thru Windows where you can conduct business from your vehicle.

 

Phone Calls: We are only a phone call away and always look forward to hearing from you.  Our Membership is like family to us and we are always happy to look up information or chat with you concerning your account, loan or financing questions.  Some main phone numbers are below:

  • Eastman Road (Crown Point) Branch:

Member Services/Tellers: 423-530-7778 or 423-229-9304

Bookkeeping Department: 423-530-7805 or 530-7807

Loan Department: 423-530-7804 or 423-224-2530 or 423-256-3680

Mortgage Department: 423-530-7803 or 423-530-7802

Main Fax: 423-530-7779

 

  • Main Street (Mount Carmel) Branch: 423-256-3550
  • AFG Road (Church Hill) Branch: 423-357-2474
  • Call Unit: 800-598-8981
  • Visa Credit Card Balance Line: 800-808-7230
  • Debit Card Hotline (Compromised/Lost/Stolen Card) Services (24 hours): 800-472-3272

 

We would like to assure you that we are taking extra caution in cleaning all surface areas that our Members encounter at all our branches.  All Employees are practicing increased handwashing practices and the use of hand sanitizers.  Employees are also instructed to stay home if they have signs of sickness.

Should this pandemic worsen, we will implement procedures to further ensure the safety for our Membership and Staff.  Always remember that currency is handled by many people and that viruses can live on paper 8-12 hours and on hard surfaces 24-48 hours.  The use of plastic cards is encouraged, and you should wipe your credit/debit card down frequently with a sanitizer wipe.

Please call or text me anytime on my cell phone at 423-967-4272 if you have questions or concerns about Horizon Credit Union.

 

Sincerely,

Beverly Boling, CEO

Horizon Credit Union

423-224-2844

bboling@myhcu.org