Building a home can be an exciting, but stressful time for most couples. When Nathan and Michelle Simpson from Church Hill decided to start construction on their new home in Surgoinsville, they turned to Horizon Credit Union.
In August of 2015, Nathan, a Sargent with the Hawkins County Sheriff’s office and Michelle, director of member services at Holston Electric, were looking around for the best place to get a construction loan. They were in the process of selling their home and the beginning stages of planning construction on a new home.
A friend suggested they try Horizon Credit Union and as Michelle said, “The first day we went to talk to them about a loan and membership it didn’t feel like it was a bank at all, but it felt like we were going to a family’s members home. We were offered doughnuts and coffee and everyone made us feel comfortable from the beginning.”
“Horizon treats you as a person, neighbor and friend. They don’t look at you as just a number. We were given one-on-one attention at the first meeting and ever since. They sat down with us and helped us explore the best options for our construction loan. Heather is our loan officer and always provides personable service. We have our checking, savings and new construction loan with Horizon now.”
“A construction loan was new to us and Heather was very receptive to answering questions and walking us through the process. Even from the point where we were closing on the last house to the part of getting the new construction loan,” said Michelle.
The Simpsons are still in the process of building and Michelle said, “The ease of getting the draws from the loan has been so easy and quick each time. I always heard horror stories about trying to get the draws on time for new construction loans and they have made it easy at Horizon. Mark Drinnon has been super to work with on this process.”
The Simpsons will continue to recommend Horizon Credit Union to their friends. Their builder has sent people to them as references and they suggest Horizon to everyone trying to get a new construction loan because of their positive experience.
Horizon treats you as a person, neighbor and friend. They don’t look at you as just a number.
Nathan said, “The staff at Horizon Credit Union is extremely helpful and supportive. They offer the best service, and as a member-owner I know that the board of directors have the best interest of the community at heart. Horizon’s full range of financial services means my family receives lower interest rate loans and higher interest on savings accounts.”
From first-rate customer service that makes their members feel like family, and a visit to their office that feels like visiting a home, they also offer user-friendly online banking tools for the perfect package of services.
Horizon Credit Union’s office in Mount Carmel is located at 130 West Main Street and is now open to offer the same level of service the Simpsons experienced to all residents of Hawkins County.